IGD is a training and research charity.
We’re proud to help launch the world’s first Food Waste Reduction Roadmap in partnership with WRAP. The Roadmap sets out a clear path we should all follow collectively to tackle UK food waste wherever it occurs.
Retail Analysis is your window on the world of retail, providing insights on retailers, countries, stores and trends.
Our team of retail experts track the latest industry trends, deliver and analyse key news, and visit retailers and their stores around the world to provide you with commercial insights that will help you build stronger plans and work more effectively day-to-day.
Online Store of the Future
IGD forecasts the digital future for the food and grocery industry.
Better understand what’s influencing grocery shoppers today, with insight on this means for future behaviour both pre-shop and in-store. We talk to thousands of British grocery shoppers each year. We explore their behaviour, missions, sentiment and preferences across a range of different key industry themes and topics.
Shoppers of the future
Future-proof your business now to win with shoppers in 2025.
Use your supply chain to be more efficient, improve capability and grow your company. Supply Chain Analysis gives you the latest insight, case studies and thought leadership on how to build a successful supply chain.
Supply Chains for Growth
Download our report to understand how supply chain excellence will be a source of growth and value for the future.
Insight and capability to successfully trade in Asia's FMCG markets
Asia Trends 2019
Our top five trends shaping the Asian retail market and influencing retailer strategy over the next year and beyond.
Most visited retailers
City GuidesView All
7-Eleven introduced their first convenience store without any staff at Lotte World Tower in Seoul yesterday.
The new 7-Eleven store utilises the 'HandPay' system to recognise individuals by the veins on the palm of their hands. Payments are linked to the Lotte Card, with Lotte and 7-Eleven partners in South Korea. No cash, card nor phone is required at the store and this will maximise convenience. The company are already considering further improvements so that payments are not limited to Lotte Card. The smart c-store will be officially launched to customers by August.
When customers place their purchases at the unmanned counter, items are scanned 360 degrees and prices and a total will be displayed on the screen. The store also features other technologies such as electronic price tags and refrigerators with sensors that open and close their doors automatically.
Korea Seven's president, Jung Seung-in said, “7-Eleven Signature, as a premium smart convenience store with a cutting-edge IT system suitable for the fourth industrial revolution, will be remembered as an innovative icon in Korea’s distribution industry.”
Maximising technological advancements has been a common strategy for many retailers. Amazon announced their checkout-free experience last year, using "Just Walk Out" technology for their 'Amazon Go' c-store. In Sweden, Näraffär are also testing an unmanned store through a smartphone ID application. In Japan, semi-automated c-stores are being implemented across several leading retailers. With this in mind, we expect other retailers to come-up with their own smart store of the future.