Find out about the retailer's strategic priorities, commercial focus areas, channel and country presence.

See data on the retailer’s performance and forecasts for its operations by channel.

This in-depth guide to Japan explores the key trends in grocery retail and the growth strategies of the leading retailers in the country.

The four largest grocery retailers in Asia are 7&i Holdings, FamilyMart UNY, Aeon and Lawson, we reviewed their five year growth forecasts, strategic priorities and latest developments.

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Japan's four largest retailers, Seven & i Holdings, Aeon, FamilyMart and Lawson, have posted their results for the first quarter.

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FamilyMart Taiwan has launched a new range of biodegradable tableware under the FamilyMart Collection.

Environmental-friendly policies

The new line of eco-friendly products includes, cups, plates, bowls and straws made entirely from bamboo fibers. These can also be safely combusted without emitting any toxic substances when they undergo the recycling process. New eco-friendly dishwashing soap and laundry detergent will also be launched in FamilyMart stores.

Responding to shopper demands

FamilyMart is responding to the increasing number of shoppers looking to reduce their carbon footprint, many of which are also seeking organic and plant-based products.

Japan’s second largest convenience chain, FamilyMart, has launched its own smartphone payment system today (July 1).

Convenience for shoppers

The app, FamiPay, allows customers to conveniently pay for goods via their smartphones. It will eventually integrate FamiPort services, e.g. pay parking fees, bills and tickets via the app.

To encourage usage, the retailer will rebate (for the first month) up to 15% of the money that users spend, with an upper limit of about 28 dollars. To drive loyalty, we expect points and relevant rebate offered in some shape or form ongoing.

How will it work?

Cashier first scans a code displayed in the app. They then scan the products. Customers will be able to see what is scanned, before allowing the cashier to scan the code on their screens to complete the transaction. The e-wallet can be charged with cash, and it can also be attached to a credit card.

Customer data for FamilyMart

The retailer already handles other cashless payment methods, but introducing its own system will provide it invaluable data on shopper behaviour. The service will also help drive efficiencies in-store, saving FamilyMart cashiers time. The retailer hopes to use the information to develop new products and distribute coupons, encouraging customers to use the app.

Phoenix Petroleum, owned by Dennis Uy, is acquiring Circle K in the Philippines.

Acquisition through Philippines FamilyMart

Phoenix Petroleum’s subsidiary Philippine FamilyMart CVS Inc. is in the process of acquiring Circle K in the Philippines. The acquisition aims to help FamilyMart drive future growth, with Circle K stores set to be rebranded to the FamilyMart banner over the next few months.

To establish a stronger presence, the retailer is launching FamilyMart stores at Phoenix retail stations as well as greenfield sites. Circle K in the Philippines is currently operated by Suy Sing Corp’s Super 8 Retail Systems.

More about Phoenix Petroleum

Phoenix Petroleum acquired FamilyMart Philippines in late 2017. Last year, it launched Generation 2 concept stores, offering customers a wider selection of food items and an upgraded shopping environment. FamilyMart ended FY2018 with 69 stores in the Philippines.

FamilyMart is reportedly suing to end its partnership with Taiwanese conglomerate Ting Hsin Group in China.

Dispute over royalties and visibility

FamilyMart has accused Ting Hsin of failing to arrange a fair share for profits it earned from its business in China, and not providing adequate information on the venture’s profitability.

More about the partnership

FamilyMart first established the joint venture back in 2004, and now operates over 2,560 stores in China. Ting Hsin Group currently owns 59.65% stake in the business.

We've developed a single, universal methodology for calculating food and consumer goods retail data, supported by our programme of primary and secondary research. This makes Datacentre the most reliable and robust source available for data of this type. 

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