JD.com opens Indonesia’s first unmanned store

Date : 03 August 2018

Technology first introduced in China is now available in Jakarta.

First of its kind store

JD.com, a leading online retailer in China, has opened its first unmanned store outside of China. Called JD.ID X-Mart, this store is located in PIK Avenue, an upmarket shopping mall in Jakarta. The 270 sq m store stocks a range of food, health and beauty products as well as an assortment of fashion apparel.

This store relies on a combination of radio frequency identification (RFID), in-store cameras and facial recognition to remove the need for queuing up at the cashier. The technology was first introduced in China, where JD.com now operates 20 similarly unmanned stores.

More about JD.com

JD.com launched its ecommerce site in Indonesia in 2016 and currently serves 20m customers there. It has nine fulfilment centres throughout Indonesia and has announced plans to open another four more this year.

An overview of JD.com can also be found here.

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